Author Archive

A Day in the Life of a Dispatcher: Got your game face on?

October 13, 2009

Aggressive Football Player Face

Being a dispatcher at Reliable Delivery isn’t for the faint of heart.  Any given day is challenging and fast paced, requires the people skills of a Major League Baseball manager, the focus of a diamond cutter, and the patience of Job.

The day begins with the walk-in from the parking lot.  Much like a middle linebacker getting ready for a game on Sunday, you have to get your game face on to be prepared to dispatch hundreds of jobs, communicate with the personalities of over 100 drivers, survey the work to make sure all same day deliveries are picked up and delivered according to deadlines, update and adjust orders according to changing situations, communicate those changes to our clients, and update road managers with status reports.

Fortunately, here at Reliable Delivery, we have the latest technology to assist our dispatchers with accomplishing almost all of these tasks.  Our gigantic dispatch board displays mounds of information, including a listing of all pending jobs for hours in advance, and all the information pertaining to those jobs.

The board also displays a square for each driver on the road and indicates by color whether the driver is empty, on-schedule, or nearing deadline.  Point and click on a driver square and it will list the current Detroit delivery or deliveries that driver is working on, and the status of each one.

In just the two years I have been at Reliable, we have had numerous upgrades and improvements to our dispatch technology, all geared to improve the service to our clients and make our dispatchers more efficient and effective.

Unfortunately, we have not been able to have our improved technology allow our dispatchers to ditch the game face, but we are working on it!!!

 

Have an experience with our dispatch center or a comment about a day in your life?  We’d love to hear it, please leave a comment below , email us at blogeditor@reliabledelivery.com, or connect with us on Twitter at twitter.com/reliabledeliver.