Author Archive

A Day in the Life of Reliable Delivery Courier

September 22, 2009

Reliable Delivery Driver

Fourteen hours; 399 miles; and 34 critical deliveries. That’s one day in my weekly routine at Reliable.

Ever see the Sprint commercial that shows how the world might be if delivery pros ran it? The idea is simple: we make tough logistical problems easy. It’s something that I do every day as a Michigan courier from Reliable Delivery’s Grand Rapids operations. And many of those days, I go home feeling a sense of accomplishment, and that I really helped people do something important.

On any given day, I spend the morning dispatching jobs all across the state of Michigan to our busy crew of delivery drivers before hitting the road. Reliable Delivery uses what we call a “free call” system. This allows our drivers to freely call on jobs that they are in the best position to take, saving our customers time.

We have a diverse base of customers, but a growing segment is health care. One route for Saint Mary’s Hospital includes 20 stops, including carrying vital patient lab tests from the hospital and its satellite locations to the lab. Like everyone else, I know waiting for the doctor to call with test results can be nerve-racking. We take our mission seriously. Just recently, Reliable had three live kidneys being delivered to donor recipients in three different locations. The kidneys absolutely had to arrive on time and in pristine condition. It doesn’t get more serious than that.

All said, in one day, I made 34 stops for our customers.  I drove 399 miles, and went home knowing that I had indirectly helped these people and wanted to get up the next day and do it again. This an example of what our 300-plus drivers do every day.