While most people are sitting down to a Thanksgiving dinner this week, our couriers, dispatchers and managers will still be hard at work. As a Michigan delivery company, we rarely stop working when others do; that includes the holidays.

Our customers include hospitals and other health care providers that rely on us to be available every day of the year, around the clock. We are proud to answer that call and even sometimes, help save a life.

But making sure that everyone on our team is ready and willing to keep our customer’s operations running smoothly – even during the holidays – is a year-round practice. We’ve focused on three practices year-round to keep everyone focused, motivated, and we think, happier even when they can’t quite be home for the holidays.

  • Communicate clearly why their presence is important: The gratifying part of our team’s work is that what we do has a clear and immediate impact on our customers businesses, and sometimes on other people’s lives. In one day, for example, we delivered three donor kidneys to patients who desperately needed them.
    Letting our team know that other people are counting on them and reminding them of their importance around critical times like Thanksgiving or New Year’s, allows them to feel that they are part of a mission; and a critical one at that. We think that understanding this is part of the reason why our team is so willing to go the extra mile to get a job done.
  • Share the work load: We’re a family owned company. But you can be sure that when we ask our team to work over the holidays, we’re right beside them with our sleeves rolled up.
    Letting our team know that we’ve got skin in the game, and that we won’t ask them to take on any task that we wouldn’t readily do ourselves, is critical towards making our team cohesive. We are committed to walking the talk, dispensing with empty sloganeering. And, we think, the cohesiveness and commitment demonstrated by our team is an important result of that.
  • Be sensitive to others needs: We understand that family needs can be pressing year round, but are usually more so during the holidays. For example, our drivers and dispatchers whose families are grown volunteer to work on holidays so that those with small children can spend the day at home.

How do you keep your team motivated during the holidays? Please leave a comment below, email us at or connect with us on Twitter at

From the entire team at our Michigan Delivery and Toledo Delivery locations, we wish you a Happy and Blessed Holiday Season!


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